All Systems Operational

Uptime over the past 90 days. View historical uptime.
Web App (app.gaiia.com) ? Operational
90 days ago
99.99 % uptime
Today
Public GraphQL API ? Operational
90 days ago
99.99 % uptime
Today
Field Service (mobile) ? Operational
90 days ago
100.0 % uptime
Today
Online Checkout ? Operational
90 days ago
100.0 % uptime
Today
Customer Portal ? Operational
90 days ago
100.0 % uptime
Today
Analytics & Reports ? Operational
90 days ago
99.27 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 10, 2025

No incidents reported today.

Jul 9, 2025
Dashboard and reports not accessible
Resolved - We’ve received confirmation directly from Explo that their service has been restored and is now operating normally.
On our side, we’ve run extensive internal tests and verified that analytics queries and reports are returning correctly.

Marking this as resolved.

We’re continuing to evaluate a disaster-recovery approach through Snowflake, to further safeguard against any future vendor interruptions.
Jul 9, 01:25 UTC
Update - New update from our embedded analytics provider Explo:

Jul 08, 2025 - 23:45 UTC Identified - We have identified that Snowflake incorrectly categorized certain Explo IPs under their Malicious IP Protection feature and we are working with them to re-enable access.
Jul 8, 23:48 UTC
Update - New update from our embedded analytics provider Explo:

Jul 08, 2025 - 22:14 UTC Update - We've spoken with Snowflake and they are currently investigating the issue on their end. We should have an update from them in an hour and will share here accordingly.
Jul 8, 22:16 UTC
Monitoring - We are currently monitoring the situation.

New updates from our embedded analytics provider Explo:

Jul 08, 2025 - 20:34 UTC Update - We are continuing to investigate this issue.

Jul 08, 2025 - 20:25 UTC Investigating - We are currently experiencing a service issue with Snowflake connections. Starting at 3:20pm ET our IP Address's for database connections (3.219.104.199 and 35.175.85.18) appear to be blocked by Snowflake resulting in intermittent access to customer data on Explo. We'll have an update for you shortly on when we expect the connection to be restored, we are currently in contact with Snowflake on this matter.
Jul 8, 20:36 UTC
Update - The issue has been identified as an outage from our embedded analytics provider Explo https://status.explo.co.
Jul 8, 20:30 UTC
Update - We are continuing to work on a fix for this issue.
Jul 8, 20:29 UTC
Identified - The issue has been identified as an outage from our embedded analytics provider Explo https://status.explo.co.
Jul 8, 20:29 UTC
Investigating - We are currently investigating this issue.
Jul 8, 20:20 UTC
Jul 8, 2025
Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

Jul 3, 2025

No incidents reported.

Jul 2, 2025

No incidents reported.

Jul 1, 2025

No incidents reported.

Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025

No incidents reported.

Jun 26, 2025

No incidents reported.

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