All Systems Operational
Uptime over the past 90 days. View historical uptime.
Web App (app.gaiia.com) ? Operational
90 days ago
99.99 % uptime
Today
Public GraphQL API ? Operational
90 days ago
100.0 % uptime
Today
Field Service (mobile) ? Operational
90 days ago
100.0 % uptime
Today
Online Checkout ? Operational
90 days ago
100.0 % uptime
Today
Customer Portal ? Operational
90 days ago
99.98 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Dec 13, 2024
Intermittent connectivity issue from AWS Cognito
Resolved - This incident has been resolved.
Dec 13, 04:08 UTC
Update - AWS Cognito is now fully operational, and the Client Portal is functioning normally.
Dec 13, 04:07 UTC
Update - Update from AWS:
"Dec 12 7:37 PM PST We are beginning to see signs of recovery. Customers may continue to receive ‘TooManyRequestsException“ while we work toward full resolution. We recommend continuing to retry any failed requests and will provide more information shortly. We expect full recovery within the next 30 minutes."
Dec 13, 03:45 UTC
Update - AWS has identified the root cause:
"Dec 12 7:17 PM PST We can confirm increased error rates for Amazon Cognito in the US-EAST-1 Region. We believe we have isolated the root cause to one of two potential issues. We are actively working in parallel to mitigate the issue, while continuing to verify the root cause. During this time, customers may be experiencing 400 Errors, receiving the error 'TooManyRequestsException'. We will provide an update within 30 minutes, or sooner if we have additional information to share. At this stage, we expect to see signs of recovery within the next 60 minutes."
Dec 13, 03:24 UTC
Monitoring - We are seeing intermittent connectivity issues from AWS, specifically from the Cognito web service. This can impact end-customers' ability to log into their Client Portal. AWS has declared the issue on their status page and are investigating. https://health.aws.amazon.com/health/status
Dec 13, 03:14 UTC
Dec 12, 2024

No incidents reported.

Dec 11, 2024

No incidents reported.

Dec 10, 2024

No incidents reported.

Dec 9, 2024

No incidents reported.

Dec 8, 2024

No incidents reported.

Dec 7, 2024

No incidents reported.

Dec 6, 2024

No incidents reported.

Dec 5, 2024

No incidents reported.

Dec 4, 2024

No incidents reported.

Dec 3, 2024

No incidents reported.

Dec 2, 2024

No incidents reported.

Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024

No incidents reported.

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