All Systems Operational

Uptime over the past 90 days. View historical uptime.
Web App (app.gaiia.com) ? Operational
90 days ago
99.99 % uptime
Today
Public GraphQL API ? Operational
90 days ago
99.99 % uptime
Today
Field Service (mobile) ? Operational
90 days ago
100.0 % uptime
Today
Online Checkout ? Operational
90 days ago
100.0 % uptime
Today
Customer Portal ? Operational
90 days ago
100.0 % uptime
Today
Analytics & Reports ? Operational
90 days ago
99.5 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jun 15, 2025

No incidents reported today.

Jun 14, 2025

No incidents reported.

Jun 13, 2025

No incidents reported.

Jun 12, 2025

No incidents reported.

Jun 11, 2025

No incidents reported.

Jun 10, 2025
Analytics module not loading
Resolved - This marks one hour of stable operation without issues in our Analytics module. Marking this as resolved.
Note: Explo, the vendor behind the embedded SQL dashboards, is moving operations from Heroku to AWS for more stability. On our end, although analytics is not part of the critical path for ISPs, we are considering a "disaster recovery" solution that exports SQL queries of reports so they can be executed externally via Snowflake in case of vendor failure.
Jun 10, 23:20 UTC
Monitoring - Embedded dashboards and report builders are back online. Explo/Heroku have not resolved the issue yet and continue to monitor.
Jun 10, 22:50 UTC
Update - New update from Heroku: "The Heroku dashboard is now back online. Customers can now attempt to recycle their dynos on the dashboard. Specific instructions for recycling dynos will be shared shortly."

New update from Explo: "We don't know exactly the implication of this yet and are testing on our side. Meanwhile the team is doing some final testing on the [disaster recovery] AWS service. We will update shortly based on what we learn from both points."
Jun 10, 22:19 UTC
Update - Latest note from Heroku: "We've restarted Heroku's internal platform apps and are actively monitoring to confirm whether the issue is resolved. However, errors are resurfacing." You can follow along here: https://status.salesforce.com/generalmessages/10001540
Jun 10, 17:10 UTC
Update - Latest update from Heroku, the cloud hosting provider behind Explo:
"We have restarted a subset of our Heroku instances. This has shown positive results for the impacted services. We are working to restart the rest of the Heroku instances to fully restore the services. We are continuing to validate and closely monitor the services."
Jun 10, 15:00 UTC
Identified - The issue has been identified as an outage from our embedded analytics provider Explo https://status.explo.co.
Jun 10, 12:11 UTC
Investigating - We are currently investigating the issue.
Jun 10, 12:03 UTC
Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025

No incidents reported.

Jun 4, 2025

No incidents reported.

Jun 3, 2025

No incidents reported.

Jun 2, 2025

No incidents reported.

Jun 1, 2025

No incidents reported.

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