Brief application outage

Incident Report for gaiia

Resolved

Engineers have identified and fixed the root cause of the issue, and we've put preventive measures in place to keep it from affecting service again.

Posted Oct 01, 2026 - 17:02 UTC

Monitoring

Systems are back online following the server errors and service outages reported on the platform. Our engineers are continuing to investigate the root cause and are closely monitoring the platform.

Posted Oct 01, 2026 - 14:40 UTC

This incident affected: Web App (app.gaiia.com), Public GraphQL API, Field Service (mobile), Online Checkout, Customer Portal, and Analytics & Reports.