Error rates from AWS are now back to normal, and we continue to monitor the situation.
Posted Oct 24, 2023 - 15:01 UTC
Identified
We are seeing intermittent connectivity issues from AWS, specifically from the Cognito web service. This can impact end-customers' ability to log into their Client Portal. AWS has not issued an official statement yet, but we can see a spike on Down Detector https://downdetector.ca/status/aws-amazon-web-services/.