We’ve received confirmation directly from Explo that their service has been restored and is now operating normally. On our side, we’ve run extensive internal tests and verified that analytics queries and reports are returning correctly.
Marking this as resolved.
We’re continuing to evaluate a disaster-recovery approach through Snowflake, to further safeguard against any future vendor interruptions.
Posted Jul 09, 2025 - 01:25 UTC
Update
New update from our embedded analytics provider Explo:
Jul 08, 2025 - 23:45 UTC Identified - We have identified that Snowflake incorrectly categorized certain Explo IPs under their Malicious IP Protection feature and we are working with them to re-enable access.
Posted Jul 08, 2025 - 23:48 UTC
Update
New update from our embedded analytics provider Explo:
Jul 08, 2025 - 22:14 UTC Update - We've spoken with Snowflake and they are currently investigating the issue on their end. We should have an update from them in an hour and will share here accordingly.
Posted Jul 08, 2025 - 22:16 UTC
Monitoring
We are currently monitoring the situation.
New updates from our embedded analytics provider Explo:
Jul 08, 2025 - 20:34 UTC Update - We are continuing to investigate this issue.
Jul 08, 2025 - 20:25 UTC Investigating - We are currently experiencing a service issue with Snowflake connections. Starting at 3:20pm ET our IP Address's for database connections (3.219.104.199 and 35.175.85.18) appear to be blocked by Snowflake resulting in intermittent access to customer data on Explo. We'll have an update for you shortly on when we expect the connection to be restored, we are currently in contact with Snowflake on this matter.
Posted Jul 08, 2025 - 20:36 UTC
Update
The issue has been identified as an outage from our embedded analytics provider Explo https://status.explo.co.
Posted Jul 08, 2025 - 20:30 UTC
Update
We are continuing to work on a fix for this issue.
Posted Jul 08, 2025 - 20:29 UTC
Identified
The issue has been identified as an outage from our embedded analytics provider Explo https://status.explo.co.