External (email) ticket creation is now operational, and we are reprocessing tickets that failed during the incident. We continue to actively monitor the fix and any performance implications.
Posted Feb 23, 2026 - 18:57 UTC
Monitoring
The fix has been pushed to production, and the build is underway. We will monitor mailboxes.
Posted Feb 23, 2026 - 18:32 UTC
Update
We are continuing to work on a fix for this issue.
Posted Feb 23, 2026 - 17:52 UTC
Identified
The issue has been identified and a fix is being implemented. Missing tickets will be automatically created when the fix is in place.