Degradation in some features

Incident Report for gaiia

Resolved

All systems are now fully operational, and any system-triggered events that failed during the incident are being reprocessed.

Posted Feb 10, 2026 - 17:33 UTC

Monitoring

We are seeing signs of recovery, with the mentioned impacted features now operating normally.

Posted Feb 10, 2026 - 16:50 UTC

Update

We are continuing to investigate this issue.

Posted Feb 10, 2026 - 16:03 UTC

Investigating

Payment processor
- All IPPAY features (Auto payment delayed, Manual payments and adding payment method can fail)

Notification processor
- All Mailgun features (failing notification would be delayed)

Product Availability
- Product availability will fail sporadically

Work orders
- Work orders coverage areas not linking properly (we will be able to re-link them post-incident)

We are investigating and will provide more details later.

Posted Feb 10, 2026 - 15:48 UTC

This incident affected: Web App (app.gaiia.com), Public GraphQL API, Field Service (mobile), Online Checkout, and Customer Portal.